Effective date: May 2026 · SoftSignal, LLC

1. What SoftSignal Provides

SoftSignal Research is a subscription-based commodity market intelligence service. Our AI-assisted chat interface and weekly reports draw on publicly available data sources — including CFTC Commitments of Traders reports, USDA supply and demand data, ERA5-Land agro-climatic data, EIA storage reports, and the US Drought Monitor — to help subscribers understand market positioning and fundamental conditions.

We make reasonable efforts to ensure accuracy but make no warranties regarding the completeness, timeliness, or fitness for any particular purpose of the information provided. Market data and conditions change rapidly; information presented may not reflect the most current available data at any given moment.

2. Not Investment Advice

SoftSignal, LLC is not a registered investment adviser, commodity trading adviser, broker-dealer, or financial planner. The information and analysis provided through our platform:

• Does not constitute investment advice or a personalised recommendation
• Is not tailored to your individual financial situation, risk tolerance, or investment objectives
• Should not be the sole basis for any trading or investment decision
• Does not guarantee any particular market outcome

Past positioning patterns, historical supply and demand data, and agro-climatic conditions are not predictive of future price movements. Always consult a qualified financial professional before making investment decisions.

3. Limitation of Liability

To the fullest extent permitted by applicable law, SoftSignal, LLC shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of or reliance on information provided through this platform, including but not limited to trading losses, lost profits, or data inaccuracies.

4. Acceptable Use

Your subscription is personal and non-transferable. You agree not to:

• Share your access credentials or session token with others
• Attempt to circumvent rate limits or daily query allowances
• Use the platform for automated scraping or bulk data extraction
• Reproduce or redistribute SoftSignal content commercially without written permission

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5. Data We Collect

We collect and store only what is necessary to provide and secure the service:

• Email address — collected at login, used to verify your active subscription against our records and to enforce daily usage limits. Stored in our secure database.
• Session token — a randomly generated credential stored in your browser and our database. Expires automatically after 7 days.
• Daily usage count — a rolling counter of queries used each day, stored alongside your session. Resets at midnight UTC. Used solely to enforce fair usage limits.
• Terms acceptance — a record that you have reviewed and agreed to these terms, stored with your session.

We do not collect, store, or log chat conversation content. Your questions and the AI responses exist only in your browser during the active session. When you close the page or your session expires, that conversation is permanently gone. We have no record of what you asked.

6. How We Use Your Data

Your email address is used exclusively for:

• Verifying that you hold an active premium subscription
• Session authentication and rate limiting
• Delivering newsletters and reports you have subscribed to via our newsletter platform

We will never use your email for unsolicited marketing, sell it to third parties, or share it with anyone outside of the service providers listed below.

7. Third-Party Service Providers

We use the following services to operate the platform. Each processes data only as necessary to provide their service to us:

• Google Cloud (Firebase / Firestore / Cloud Run) — infrastructure, database, and compute hosting. Data stored in the United States (us-central1).
• Anthropic — AI language model processing. Your messages are sent to Anthropic's API to generate responses. Anthropic processes these in accordance with their Privacy Policy. Messages are not used to train models under our commercial API agreement.
• Beehiiv — newsletter and subscription management. Holds your email address and subscription status.
• Cloudflare — network routing and DDoS protection. Processes requests in transit.

8. Data Retention

• Session records — automatically expire after 7 days of inactivity
• Usage counts — reset daily; only the current day's count is retained
• Email address — retained for the duration of your active subscription. Removed upon request (see Section 10)
• Chat conversations — not retained. Zero retention by design

9. Your Rights (GDPR / UK GDPR)

If you are located in the European Economic Area, United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation or equivalent legislation. The legal basis for processing your personal data is contract performance (to provide the subscription service you have purchased) and legitimate interest (session security and rate limiting).

You have the right to:

• Access — request a copy of personal data we hold about you
• Rectification — correct inaccurate personal data
• Erasure — request deletion of your personal data ("right to be forgotten")
• Restriction — ask us to limit how we use your data
• Portability — receive your data in a structured, machine-readable format
• Object — object to processing based on legitimate interest

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with your local supervisory authority.

Note: our infrastructure is hosted in the United States. By using the service, you consent to your data being transferred to and processed in the US.

10. Data Deletion Requests

To request deletion of all personal data we hold: email [email protected] from the address associated with your subscription. We will confirm deletion within 30 days. Deletion of your account data will terminate your access to the chat service.

11. Changes to These Terms

We may update these terms from time to time. Significant changes will be communicated via email to subscribers. Continued use of the service after notification constitutes acceptance of the updated terms.

12. Governing Law

These terms are governed by the laws of the State of Utah, United States, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Utah.